Prior to buying a new system, read the warranty, so there are no surprises when you need to use it! As with any warranty, ask questions about coverage of specific parts and the labor associated with repairing or replacing parts/components.
- An HVAC warranty should clearly explain coverage for labor and all service call charges included and excluded, including any minimum charges for labor to replace a warrantied part.
- A 5-year parts warranty is the standard for many HVAC manufacturers. Note carefully if any parts are specifically excluded.
- Be sure to check that your written warranty covers diagnosing the repair.
- Know that the warrantor may refuse a repair. However, if the repair isn’t specifically excluded, you should ask for reconsideration. Similarly, if the repair was not done correctly, you should request that the repair company come back to rectify it.
- You may want to get a second opinion prior to requesting a repair.
- Determine if the warranty is transferable to another person or if it remains with the purchaser of the HVAC.
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